Standard Cancellation Policy

If you cancel or cannot take your tour as a consequence of force majeure, Japan Past & Present will refund the amount you have paid for your tour to a limit $1000 USD. If you have paid more than $1000 for your tour, Japan Past & Present will refund the amount you have paid less any non-recoverable out-of-pocket costs the Tour Guide has incurred on your behalf - car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.

Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes 'Force Majeure' is at the discretion of Japan Past & Present. However, a travel warning issued by the US Department of State AFTER you book your tour invokes 'force majeure' or if you are on a ship and it is unable to dock for whatever reason, you are covered under this 'Force Majeure' provision.

For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Japan Past & Present will determine the refund due as follows:

Cancellation Made Within Cancellation Fee
15 or More Days Prior to Tour Date 50% of Booking Price
7-14 Days Prior to Tour Date 50% of Booking Price
1-6 Days Prior to Tour Date 100% of Booking Price

Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.

In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.